EU support for

karton.eu is financially supported by the ILB (Investitionsbank des Landes Brandenburg) in the project ‘Communication with the customer on the telephone, level I’ as part of the 2022 training guideline. This is funded by the Ministry of Economics, Labour and Energy from the European Social Fund and the State of Brandenburg.

The European Social Fund (ESF) is Europe's most important instrument for promoting employment. It promotes equal opportunities on the labour market, supports people in gaining access to better jobs and in vocational training and qualification. In the state of Brandenburg, the ESF funding programmes in the 2021-2027 funding period are aimed at improving employment opportunities and promoting education, securing skilled workers and integration into work.

As part of the project, employees are trained in communicating with customers on the phone. They are taught the basics of communication, conversation and questioning techniques. The aim is to strengthen employees' skills.

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For further information

https://esf.brandenburg.de

https://ec.europa.eu