FAQ

General

Do you have a product catalogue too?

Yes, we have. You can take a look at our catalogue online as PDF file. - click here -

Is it possible to place an order as a private person?

Of course, you can order as a private person. Just put the desired products in your shopping cart and finish the ordering process.

Where can i find my customer number?

When you log in to the web shop (at the top right) and go to “my account”, you find your customer number in the top area. Furthermore, your customer number is recorded in the order confirmation mail as well as on the invoice.

How are the dimensions for the cardboard boxes?

The dimensions for the cardboard boxes are indicated in mm (millimetre) for the internal dimensions, if they are not explicit noted as “external dimensions”.

L (length) x W (width) x H (height)

length = longer dimension on the opening side
width = shorter dimension on the opening side
height = dimension between bottom edge and top edge

What means the detail of “mu” (µ) strength?

The mu (µ) is a unit of measurement, which is 1 thousandth from a millimetre (1 mu = 0,001 mm). The micro symbol is an independent character.

What are the recommended storage conditions of cardboard boxes?

The general storage conditions are:

store in a dry place
protect from direct sunlight
should be stored in the temperature range between 19 and 23 °C
the recommended air humidity level ranges from 55 to 65 %

What does the RESY symbol signify?

The RESY Organisation für Wertstoffentsorgung GmbH is a community of corrugated board manufacturers, waste paper disposer and producer of corrugating medium and considers itself as a provider for the whole value chain.

The RESY symbol has a similar meaning as the “Grüner Punkt” (green point – german dual system (DSD)), but is especially valid for paper and cardboard.

Is cardboard packaging, made of paper or cardboard, printed with the RESY symbol, it guarantees the recyclability by total waste disposal and material recycling. The guidelines of packaging ordinance for transport packages will be fulfilled with the applying of the RESY symbol. With the RESY symbol you get, after contract conclusion, an identification number which always must be applied.

Where can I upload my print data?

If you add your printable product to the shopping cart, you have the option to upload your print data. Alternativerly, you can also send them to druck@karton.eu with you order number.

Delivery / Shipping

How long is the current delivery time?

For the parcel shipping 1 till 3 working days and with forwarding agent 1 till 4 working days, 2 additional days for deliveries to abroad.

Your shipping confirmation mail announced a consignment of 4 parcels, but just 3 have been delivered!

Depending on the order situation at the hired parcel service, in exceptional cases it can come to partial deliveries. The missing parcel will probably be delivered on the following day.

What to do, when the tape is missing in my order?

Small parts and equipment can possibly be packed, that you cannot see them from outside. At first please carefully check in between the packed goods. If there is still nothing to find, please contact us on service@karton.eu.

Why do I miss some ordered products in my delivery?

Please notice that some articles from our assortment are dispatched directly from other external warehouses. If you do not get them on the following day or within the from us announced delivery time, please contact us via mail on service@karton.eu.

Will the cardboard boxes be delivered in constructed state?

The cardboard boxes will be send flat-lying as well as place-saving and dispatch optimized. After receipt you have to construct them.

How are the cardboard boxes packed upon delivery?

The cardboard boxes will be folded and sealed in tubular film, if necessary they will additionally be strapped with plastic bands.

Is it possible to do an express delivery? How does this must be marked in the ordering process?

Please communicate your wish of express delivery to us in your shop order in the comment field. Your order must be fulfilled latest till 12 noon, otherwise an express delivery for the following day is not possible. Possible time-settings for the delivery on the next working day (Monday till Friday) are 10 am, 12 noon and 6 pm. You will be informed about the relevant additional express delivery costs and the feasibility before the shipping commissioning.

How does the return work, when I ordered a wrong article?

Please question via mail to service@karton.eu.

Samples

How can I get a sample?

In a few steps you complete your sample order with us:

1. Open online shop www.karton.eu öffnen
2. Choose desired article and put the minimum purchase quantity into your shopping cart (except custom made cartons, see below)
3. Compile a customer account
4. Choose payment method advanced payment
5. IMPORTANT! Note the following into the comment field: MUSTER LAUT FAQ
6. Order liable to pay

CAUTION: After that you will get an automatic order confirmation mail from our shop. The invoice amount is not relevant for you. In the next step we change the order to the sample quantity of 1 and create a zero-invoice for free shipping within Germany. For shipping to a foreign country or to an island, shipping costs apply for the sample shipment. You will be informed of the amount separately before shipping.

The sample will be send to you immediately.

EXCEPTIONS: For the following products samples cannot be ordered: articles available in the online shop starting at 1 piece, articles from the category euroboxes, various articles of office supplies (such as art. 389, art. 390, art. 471, art. 2593), Big Bags, endless cardboard, fixative packaging eco, FormpackBox, hazard labels, gloves, insulated boxes, foam lined packaging, packing blankets, remaining stock, Roll-In-Box, moving boxes and forklift. These items also cannot be shipped as samples, as they can only be shipped via pallet due to their size: e.g. art. 094, art. 211, art. 336, art. 421, art. 422, art. 5345, art. 5685, art. 6036, art. 6189 and art. 6525.

NOTE for sample orders of custom made cartons:For custom made boxes, a sample fee of € 15 (net) per format applies. In the case of an order, the amount will be credited afterwards. During the ordering process, the planned order quantity at a later time should be selected. Please note that we can only offer unprinted cardboard special designs as samples. The delivery time is approximately 2-4 weeks.

NOTE for sample orders of products with digital printing:For boxes with individual digital printing, a sample fee of € 30 (netto) applies, and for boxes with christmas or easter motifs, a fee of € 15 (netto) applies.These cannot be credited to any subsequent orders.

Sample fee per quantity


till 5 art.	6-10 art.	11-15 art.	16-20 art.	21-25 art.	26-30 art.	31-35 art.	from 35 art.
0,00 € net	18,00 € net	27,00 € net	35,00 € net	45,00 € net	55,00 € net	65,00 € net	on Request

Invoices

Where can I find the invoice?

Our invoices will only be send in PDF format to your indicated email address. Please have a look in your spam or junk file too.

Packaging regulation

Licensing of packaging material

Packaging material, which you send to consumer, must, according to the packaging regulation (VerpackV), be licensed at a dual system. We explicitly indicate, that the from us sold packaging material is not licensed. For further questions please turn to a relevant provider for licensing.

Delivery costs to abroad

What are the costs per accruing package?

From 5.50 EUR net for: Belgium, Luxembourg, the Netherlands, Austria, Czech Republic
From 7.50 EUR net for: Denmark
From 9.99 EUR net for: France, Monaco
From 12.99 EUR net for: Italy, Poland, Slovakia, Slovenia, Hungary
From 15.99 EUR net for: Ireland, Portugal, Sweden, Spain
From 19.99 EUR net for: Estonia, Finland, Latvia, Lithuania, Croatia
From 8.50 EUR / parcel + 26.00 EUR export costs (costs for customs clearance) net for: Switzerland, Liechtenstein
From 19.99 EUR / parcel + 26.00 EUR export costs (costs for customs clearance) net for: Norway
From 63.00 EUR net for: Bosnia-Herzegovina, Bulgaria, Greece, Romania

Is it possible to place an order with a delivery or invoice address in Switzerland, Liechtenstein, Norway, Bosnia-Herzegovina, Serbia and Iceland? It cannot be chosen in the ordering process.

This is exclusively possible via mail to bestellung@karton.eu with details of delivery address, invoice address, quantity and article, if necessary VAT ID. You will get an immediate reply!